Terms of Service

Last Updated: September 2, 2026

Welcome to Caseease. These Terms of Service (“Terms”) govern access to and use of https://www.caseease.com (the “Site”), including purchases made through the Site.

By accessing the Site or purchasing from us, you agree to these Terms and all policies referenced herein. If you do not agree, please do not use our Services.

1. Overview

The Site is operated by Caseease.

Our store is hosted by Shopify Inc., which provides the ecommerce platform through which we offer and sell products.

These Terms apply to visitors, customers, and anyone who submits content or communicates with us.

New features, products, or services added to the Site are also subject to these Terms.

2. Eligibility and User Responsibilities

By using the Site, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

You agree to:

• Use the Site only for lawful purposes.

• Provide accurate and current information.

• Protect your account credentials.

• Accept responsibility for activity conducted through your account.

• Comply with applicable laws and regulations.

You must not transmit malware or attempt to interfere with Site operation or security.

We may suspend or terminate access when these Terms are violated.

3. General Conditions

We reserve the right to refuse Service where permitted by law.

You may not reproduce, copy, sell, resell, or exploit any portion of the Site or Services without our written permission.

4. Product Information

We make reasonable efforts to display phone compatibility, case designs, colors, dimensions, materials, and product images accurately.

Colors and appearance may vary slightly because of screen settings, lighting, print placement, or manufacturing variations.

Minor differences that do not affect normal product use are not necessarily considered defects.

Customers are responsible for confirming their exact phone model before ordering.

Product availability and quantities may be limited. All purchases are subject to our Return and Refund Policy.

5. Prices and Payments

Prices may change without notice. The price shown at checkout when an order is placed applies to that order.

Prices may not include shipping, customs duties, import taxes, or other fees unless expressly stated.

Payments are processed through Shopify and authorized payment providers.

We are not responsible for additional fees charged by your bank, card provider, or payment service.

6. Orders and Billing

We may refuse, limit, or cancel orders that:

• Appear fraudulent or unauthorized.

• Contain obvious pricing or product errors.

• Are placed for unauthorized resale.

• Cannot be fulfilled.

• Violate these Terms or applicable law.

If an order is cancelled after payment has been collected, an appropriate refund will be issued to the original payment method.

Customers must provide accurate billing, shipping, phone model, and contact information.

7. Shipping, Returns, and Refunds

Shipping estimates are provided for guidance and are not guaranteed unless expressly stated.

Carrier delays, customs processing, weather, and other circumstances outside our reasonable control may affect delivery.

Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy.

Nothing in these Terms limits mandatory consumer rights.

8. Accuracy and Corrections

We may correct errors, inaccuracies, or omissions and update Site information at any time.

If an error materially affects an order, we may ask you to confirm the corrected information or cancel and refund the order.

9. Third-Party Tools and Links

Third-party tools, applications, payment services, and links are governed by their own terms and privacy policies.

We do not control and are not responsible for their availability, security, content, or practices.

10. Reviews and Feedback

If you submit reviews, photographs, comments, or suggestions, you grant Caseease a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display that content in connection with our business.

Submitted content must:

• Reflect a genuine experience.

• Be accurate and lawful.

• Not violate third-party rights.

• Not contain malware, spam, or unauthorized advertising.

We may moderate or remove content that violates these Terms, subject to applicable law.

11. Personal Information

Our collection and use of personal information are governed by our Privacy Policy.

12. Prohibited Uses

You may not use the Site to:

• Violate laws or regulations.

• Infringe intellectual property or privacy rights.

• Harass, abuse, threaten, or discriminate against others.

• Submit false or misleading information.

• Upload malware or harmful code.

• Collect information without authorization.

• Interfere with Site security or functionality.

• Access the Site through unauthorized automated methods.

• Commit fraud.

• Circumvent payment or security controls.

13. Intellectual Property

The Site and its content, including the Caseease name, logos, product images, graphics, text, designs, and software, are owned by or licensed to Caseease.

No content may be copied, modified, distributed, or commercially used without prior written authorization.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Site and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Site will always be uninterrupted, secure, or error-free.

Nothing in this section excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, Caseease and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Site or Services.

Where liability cannot be excluded, our total liability will be limited to the amount paid for the product or order giving rise to the claim, except where applicable law requires otherwise.

Nothing limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, or liability that cannot legally be limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify Caseease against claims and reasonable expenses resulting from:

• Your unlawful use of the Site.

• Your violation of these Terms.

• Your infringement of another person’s rights.

This provision does not apply where prohibited by consumer protection law.

17. Severability

If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain effective.

18. Termination

You may stop using the Services at any time.

We may suspend or terminate access if you violate these Terms or applicable law.

Termination does not affect rights or obligations that arose before termination.

19. Governing Law and Disputes

These Terms are governed by the laws applicable in the jurisdiction where Caseease is established, without limiting mandatory consumer protections in your country or region.

Before beginning formal proceedings, contact us so we can attempt to resolve the issue in good faith.

Nothing prevents a consumer from bringing a claim before a court or authority with jurisdiction under applicable law.

20. Changes to These Terms

We may update these Terms to reflect changes in our Services, business, or legal obligations.

Updated Terms will be posted with a revised date. Additional notice will be provided where required.

21. Entire Agreement

These Terms and our posted Privacy, Shipping, Return, and Refund policies constitute the complete agreement concerning use of the Services.

22. Contact Information

For questions about these Terms, contact:

Caseease

Email: support_agent@caseease.com

Address:
830 Kaisa Plaza, Building 2
Dapeng Street, Dapeng New District
Shenzhen, Guangdong 518121
China