Shipping Policy

Last Updated: September 2, 2026

At Caseease, we are committed to providing a reliable and transparent shipping experience. Please review this Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays observed at the fulfillment location.

Processing time is separate from shipping transit time.

Once an order ships, you will receive a confirmation email containing a tracking number or tracking link.

Processing may take longer during sales, product launches, and peak shopping periods.

2. Shipping Coverage

Caseease ships to selected countries and regions worldwide.

Shipping availability depends on the destination, available carrier services, product restrictions, and fulfillment coverage.

The destinations displayed at checkout represent the locations we currently support.

Orders may be dispatched from different fulfillment centers depending on inventory availability and delivery destination.

3. Estimated Delivery Times

Estimated delivery times after dispatch:

Destination	Estimated delivery time
United States	7–14 business days
Canada	7–15 business days
United Kingdom	5–12 business days
Germany	6–12 business days
France	6–12 business days
Australia	7–15 business days
Other international destinations	7–20 business days

Remote or rural areas may require an additional 1–3 business days.

These timeframes are estimates and are not guaranteed. Delivery may be affected by customs, carrier capacity, local delivery conditions, public holidays, or circumstances outside our reasonable control.

4. Shipping Fees

Shipping fees depend on destination, order value, selected shipping method, and carrier costs.

The final shipping charge will be displayed at checkout before payment.

Some remote or higher-cost destinations may require additional shipping fees.

5. Free Shipping

Free standard shipping may be available for selected destinations, order values, or promotional campaigns.

If free shipping applies, it will be displayed automatically at checkout.

Free shipping promotions may not be available for every destination and may be changed or discontinued, subject to applicable law.

6. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country.

Unless expressly included at checkout, these charges are the customer’s responsibility and are not collected or controlled by Caseease.

Customs charges are generally non-refundable. Customs processing may also delay delivery.

7. Holiday and Unexpected Delays

Processing and delivery may take longer during:

• National or regional holidays

• Black Friday and Cyber Monday

• Thanksgiving

• Christmas and New Year

• Major sales events

• Carrier peak seasons

Holiday-related delays may add approximately 3–7 business days.

Delivery may also be affected by severe weather, natural disasters, strikes, customs inspections, transportation disruptions, or public emergencies.

8. Tracking Your Order

You can track your order using:

• The tracking link in your shipping confirmation email

• The carrier’s official tracking website

• The order tracking page on our Site

Tracking information may take 3–5 business days to update after dispatch.

If tracking has not updated after five business days, contact support_agent@caseease.com with your order number.

9. Multiple Packages

Items from the same order may occasionally ship separately because of inventory availability or fulfillment location.

If an order is divided into multiple shipments, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because we divide an order into multiple packages.

10. Delayed or Lost Packages

If an order has not arrived within five business days after the estimated delivery date, contact us within 15 days of that date.

Depending on the circumstances, we may:

• Assist with a carrier investigation.

• Request address or delivery confirmation.

• Arrange a replacement where appropriate.

• Issue a full or partial refund if the carrier confirms that the package was lost.

A carrier investigation may need to be completed before a replacement or refund is approved.

11. Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package:

• Check your mailbox, entrance, parcel locker, and other delivery locations.

• Ask household members, neighbors, reception staff, or building management.

• Review any delivery photograph or carrier confirmation.

• Contact the local carrier.

• Contact us with your order number and carrier case number.

When valid proof of delivery is available, Caseease cannot guarantee a refund or replacement for a package lost or stolen after delivery.

We will review available carrier information and assist where reasonably possible.

12. Incorrect or Incomplete Addresses

Customers must provide:

• Full recipient name

• Street address

• Apartment, unit, or room number where applicable

• City

• State or province

• Postal code

• Country or region

• Telephone number

• Email address

If you notice an error, contact us immediately.

Address changes cannot be guaranteed after processing or shipment begins.

Caseease is not responsible for delivery failure caused by incorrect or incomplete information supplied by the customer.

13. Missed, Refused, or Unclaimed Deliveries

The carrier may attempt redelivery, hold the package, return it, or dispose of it according to its policies.

Customers are responsible for arranging pickup or redelivery.

If a package is returned, we may:

• Reship it after payment of additional shipping charges.

• Refund returned merchandise less original shipping, return shipping, and applicable handling costs.

A refund can only be considered after the returned package is received and inspected.

Packages destroyed or abandoned by the carrier are generally not eligible for refund.

14. Order Changes and Cancellations

Address changes and cancellation requests must be submitted within two hours of placing the order.

Changes cannot be guaranteed after processing, production, or shipment begins.

Please confirm your phone model, case design, color, quantity, shipping address, email, and telephone number before checkout.

15. Contact Us

For shipping questions or tracking assistance, contact:

Email: support_agent@caseease.com

Support hours: Monday through Friday

Typical response time: Within 24 business hours

Please include your order number and tracking number where available.

Thank you for choosing Caseease.