Privacy Policy

Last Updated: September 2, 2026

This Privacy Policy describes how Caseease (“Caseease,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use our services, make a purchase from https://www.caseease.com (the “Site”), or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our Services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, including your name, email address, telephone number, billing address, and shipping address.

• Order details, including products, phone models, designs, transaction history, delivery, return, and refund information.

• Account details, including your username, password, and preferences.

• Customer support messages, photographs, videos, and other information you submit.

• Marketing preferences, product reviews, feedback, and other content you provide.

Payment information is processed by Shopify and authorized payment providers. We generally do not directly store complete payment card numbers or security codes.

2. Information Collected Automatically

We and our service providers may automatically collect:

• IP address

• Browser and device type

• Operating system

• Device identifiers

• Referring website

• Pages viewed

• Links and buttons clicked

• Shopping cart activity

• Search activity

• Visit date, time, and duration

• Approximate location

• Information collected through cookies and similar technologies

3. Information from Third Parties

We may receive information from:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Analytics providers

• Advertising and marketing partners

• Fraud prevention and security providers

• Social media platforms

4. How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders.

• Deliver products and provide tracking updates.

• Manage customer accounts.

• Process returns, refunds, and exchanges.

• Respond to customer support requests.

• Improve products, content, advertising, and Site functionality.

• Personalize the shopping experience.

• Send marketing communications where permitted by law.

• Detect fraud, security incidents, and unauthorized activity.

• Comply with legal, tax, accounting, and regulatory obligations.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the message.

5. Legal Bases for Processing

Where a legal basis is required, we process information:

• To perform a contract with you.

• To comply with legal obligations.

• Based on our legitimate business interests.

• Based on your consent.

You may withdraw consent where processing is based on consent. Withdrawal does not affect processing completed before consent was withdrawn.

6. Cookies and Tracking Technologies

We use essential, functional, analytics, and advertising cookies to:

• Operate checkout and customer accounts.

• Remember preferences.

• Understand Site performance.

• Prevent fraud.

• Support marketing and advertising.

You can manage cookies through your browser settings and, where available, through the Site’s cookie preference banner.

Blocking certain cookies may prevent parts of the Site from working correctly.

For additional information, review Shopify’s Cookie Policy.

Where required by law and supported by our privacy settings, the Site may recognize Global Privacy Control signals as a request to opt out of certain sales, sharing, or targeted advertising activities.

7. How We Disclose Personal Information

We may disclose information to:

• Shopify

• Payment providers

• Fulfillment partners

• Shipping carriers

• Technology and analytics providers

• Marketing and advertising partners

• Professional advisers

• Government authorities responding to valid legal requests

• Parties involved in a merger, acquisition, restructuring, or sale of assets

Our Site is powered by Shopify. More information is available in Shopify’s Consumer Privacy Policy.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

Certain disclosures to advertising or analytics partners may be treated as a sale, sharing, or targeted advertising under some privacy laws.

Where applicable, you may opt out through the Site’s privacy choices link, supported browser signals, or by contacting us.

We do not knowingly sell sensitive personal information for the purpose of inferring characteristics about you.

9. International Data Transfers

Caseease, Shopify, and our service providers may process information outside your country.

Where required, legally recognized safeguards are used for international transfers.

10. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide our Services.

• Complete transactions.

• Maintain legal, tax, and business records.

• Resolve disputes.

• Enforce agreements.

• Meet regulatory obligations.

Order and transaction records may generally be retained for up to five years or longer where required by law.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been compromised.

12. Your Privacy Rights

Depending on your location, you may have rights to:

• Access personal information.

• Correct inaccurate information.

• Request deletion.

• Receive a portable copy of certain information.

• Restrict or object to processing.

• Withdraw consent.

• Opt out of targeted advertising, sale, or sharing.

• Appeal a decision about a privacy request.

• Lodge a complaint with a privacy authority.

To submit a request, contact support_agent@caseease.com.

We may request information necessary to verify your identity. We will not unlawfully discriminate against you for exercising your privacy rights.

13. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required to provide consent in their jurisdiction.

If you believe a child has provided information to us, contact us so we can review and delete it where required.

14. Third-Party Websites

The Site may link to third-party websites or services.

We are not responsible for their privacy, security, or content practices. Please review their policies before providing information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations.

The revised version will be posted with an updated date. Additional notice will be provided where required by law.

16. Contact Information

For privacy questions or requests, contact:

Caseease

Email: support_agent@caseease.com

Address:
830 Kaisa Plaza, Building 2
Dapeng Street, Dapeng New District
Shenzhen, Guangdong 518121
China