Help Center

Yes, you can cancel your order as long as it has not been processed or shipped. Unfortunately, once 1 hour has passed after placing your order, we cannot make any changes or cancel it.

To cancel, please email us within 1 hour of placing your order and include your order number. After this time, your order will begin processing, and we will be unable to modify or cancel it.

Simply browse our website, select the phone case you like, and click ‘Add to Cart’. Once you're ready, go to the cart page and click ‘Checkout’. Follow the prompts to complete your order. It's quick and easy!

Once an order is placed, it’s sent to our warehouse for processing. We are unable to modify an order once it has been submitted, including changing the shipping address or items. Please double-check your order before finalizing the purchase.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package via the shipping carrier's website. If you haven’t received a tracking email, please check your spam folder or contact us.

Your card will be charged immediately at the time of purchase.

• Handling Time: Orders are processed within 1-2 business days.
• Shipping Time: After processing, delivery takes between 6-10 days, excluding weekends and holidays. Please note that shipping may be delayed during holidays due to increased demand.

Yes! We offer free shipping on all orders within the United States.

At this time, we only ship within the United States and do not offer international shipping services.

Our phone cases are made from high-quality PC (Polycarbonate), known for its durability and lightweight design. PC provides excellent protection against drops and scratches while keeping your phone sleek and easy to handle. It’s a practical, cost-effective material that ensures your phone stays safe without adding unnecessary bulk.. However, we are committed to sustainability and plan to gradually transition to eco-friendly materials in the future.

We list the compatible iPhone models in the product description. Please check the model number of your phone to ensure the case is compatible with your device.

To keep your phone case looking new, gently wipe it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that can damage the design. For cases with special features (e.g., glitter or textured designs), handle with extra care to maintain their appearance.

Yes! From time to time, we offer special promotions and discounts. Please subscribe to our newsletter to stay informed about upcoming sales and exclusive offers.

If your item arrives damaged, please contact us within 48 hours of receiving it. Provide clear photos of the damage and your order information, and we will assist you in resolving the issue.

We only accept returns for items that are damaged or defective upon arrival. For change-of-mind returns, we do not offer refunds, but you can exchange your product within our return window. Please refer to our return policy for full details.

Orders may be delayed due to various factors, including high demand, shipping carrier delays, or unexpected weather conditions. We strive to process and ship all orders as quickly as possible, but please allow extra time during peak seasons or holidays.

At the moment, we do not offer custom designs, but we are working on adding personalized options in the future. Check back for updates!

Currently, we do not offer gift cards, but we are looking into adding this feature in the future. Stay tuned!

After you place your order, you will receive an order confirmation email with all the details, including your order number and estimated delivery time. If you don’t receive the email, please check your spam folder or contact our customer support team.